Who we are
Let Us Tell Stories respects your right to privacy online and is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
In the interests of transparency the data we collect and hold about you, what it is used for, and how it is handled is outlined as follows:
PERSONAL INFORMATION WE COLLECT
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
– “Geo-Targeting” to help us determine where you are shopping from to provide you with the appropriate currency and shipping options.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information.”
When you sign up to our email newsletters we collect your name and email address. You can unsubscribe or manage your preferences at any time by clicking the link at the bottom of every newsletter.
We may also collect demographic information such as postcode, preferences, and interests. And other information relevant to customer surveys and/or offers.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping with third parties, and providing you with invoices and/or order confirmations). Additionally, with your permission, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and
We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided. You have the right to withdraw your consent at any time.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store–you can read more about how Woocommerce uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We use WordPress to build our website–you can read more about how WordPress uses your Personal Information here: https://en-gb.wordpress.org/about/privacy/. Doteasy is our website hosting and email service provider–you can read more about how Doteasy uses your Personal Information here: https://www.doteasy.com/terms/privacy-policy.cfm. For email marketing we use MailChimp –you can read more about how MailChimp uses your Personal Information here: https://mailchimp.com/legal/privacy/. And for payment processing we use Stripe -you can read more about how Stripe uses your Personal Information here: https://stripe.com/gb/privacy, and PayPal–you can read more about how Paypal uses your Personal Information here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
We also engage the services of third parties to help with developing, maintaining and troubleshooting our online platform and other digital services. Due to the nature of the work undertaken by these providers it may be necessary for them to have access to your information in order to complete the required tasks.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we or a contracted third party might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place the appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect from you share with us from loss and preserve its security and confidentiality.
We will not sell, distribute, lease your personal information to third parties or intentionally make your personal information public unless we have your permission or are required by law to do so. If you give your consent we may use your personal information to send you promotional information about third parties, which we think you may find interesting.
For more information about our privacy practices, if you have questions, if you believe that any information we are holding on you is incorrect or incomplete, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below: Kemp House, 152 City Road, London, LND, EC1V 2NX, United Kingdom